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Home > Sales Conditions

Sales Conditions

With the purchase of a crested gecko from Katt's Kritters, you confirm that you have read, understood, and agree to the terms and conditions as outlined below.

1. A crested gecko can be put on hold for $25 NON-refundable fee should you decide not to get the chosen crested gecko. Holds may be transferred to a different crested gecko in most cases. A crested gecko will not be listed as being on hold until the $25 deposit has been received. Holds will be held for a maximum of one month only.

2. Shipping fees are always an additional cost beyond the cost of the crested gecko and are paid for by the buyer prior to being shipped.

The costs are set out by ReptilesExpress. There will be no shipping processed if the temperatures are too high or too low for the safe delivery of the crested gecko. You must be available and will be there in person to accept the delivery and to receive your gecko.

If you are unable to be availaible in person, the gecko MUST be held at the hub for pick up, and you will be required to visit the location (hub) to pick up the reptile. Shipping is only submitted Monday to Wednesday to prevent the delivery being delayed over a weekend. Tails can be dropped during shipping, as it can be stressful on the crested gecko. This does not impact the health of the gecko at all though. Any delays caused by the shipping are not the responsibility of Katt's Kritters.

3. All our crested geckos sold and delivered by Katt's Kritters come with a one week/seven day health guarantee. We ask and require that you contact us ASAP once you have received the delivery to confirm a safe and live arrival of the crested gecko, pictures included. If you fail to contact us in one way or another, this becomes NULL and VOID.

During the 7 day window, if your purchased crested gecko becomes ill or possibly dies, a replacement will be offered, depending on the situation. Proof of conditions will be required, including the enclosure details, feeding detals, and any other factors related to affecting its well-being and health. This does not include any issues or factors caused by family members or other pets.

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