At Katt's Kritters, we focus on providing high quality crested geckos, raised and cared for with love. The locally owned and operated business started five years ago with the simple idea of raising 2 crested geckos as pets. That idea grew and expanded into the current collection of beautiful & high quality eyelash crested geckos.
Some of these geckos came from people that were looking to re-home their reptiles, some were purchased at reptile expos, and others would be considered "rescues". At this time, most of the adults in the collection are not for sale, but the breeding results are, once they reach at least three or four months of age. This is for their health and safety, as there is no reason to send a hatchtling out to a new home that may not be strong enough to make it.
If for any reason after purchase, you can no longer care for the gecko, or can no longer provide the care and attention the gecko requires, you are welcome to return the reptile within 7 days of purchase. As long as all the items that were included in the purchase price are also returned in that seven day time, a 50% refund will be given. If it is just the gecko being returned, without any of the other items provided, there will be no refund.
This policy is to ensure none of the geckos purchased from Katt's Kritters end up listed on craigslist or kijiji or the such, where they may well end up in a situation of poor care. This return option does NOT apply to reptiles that are shipped.
With the purchase of a crested gecko from Katt's Kritters, you confirm that you have read, understood, and agree to the terms and conditions as outlined below.
1. A crested gecko can be put on hold for $50, which is non-refundable should you decide not to get the chosen crested gecko. Holds may be transferred to a different crested gecko in most cases. A crested gecko will not be listed as being on hold until the $50 deposit has been received. Holds will be held for a maximum of one month only.
2. Shipping fees are always an additional cost beyond the cost of the crested gecko and are paid for by the buyer prior to being shipped.
The costs are set out by ReptilesExpress. There will be no shipping processed if the temperatures are too high or too low for the safe delivery of the crested gecko. You must be available and be there in person to accept the delivery and thus receive your gecko. If you are unable to be availaible in person, the gecko MUST be held at the hub for pick up, and you will be required to visit the location (hub) to pick up the reptile instead. Shipping is only submitted Monday to Wednesday to prevent the delivery being delayed over a weekend. Tails may be dropped during shipping, as it can be stressful on the crested gecko. This does not impact the health of the gecko at all though. Any delays caused by the shipping are not the responsibility of Katt's Kritters.
3. All our crested geckos sold and delivered by Katt's Kritters come with a one week/seven day day health guarantee. We ask and require that you contact us ASAP once you have received the delivery to confirm a safe and live arrival of the crested gecko, pictures are required. If you fail to contact us in one way or another, this becomes void. During the 7 day window, if your purchased crested gecko becomes ill or possibly dies, a replacement will be offered, depending on the situation. Proof of conditions will be required, including the enclosure details, feeding details, and any other factors related to affecting its well-being and health. This does not include any issues or factors caused by family members or other pets.